You need new glasses without the runaround — we handle your eye exam and frame selection under one roof, so you walk out seeing better the same day.

Why customers choose us
01
Customers trust LensCrafters Palo Alto to handle urgent eyewear fixes with speed and care. Staff resolve issues like missing screws promptly, delivering professional results without hassle.
“He fixed them quickly, did a great job.”
02
Customers choose LensCrafters because they can complete an eye exam and select frames in a single, seamless appointment. This one-stop experience removes the friction of coordinating between separate providers.
“I loved the convenience of being able to get an exam done and go straight into picking out my frames!”
03
Shoppers are drawn to the broad range of frame options, including innovative styles like smart glasses. Patient, informed staff guide customers to a confident final choice without pressure.
“Hundreds of frames to choose from. The smart glasses are awesome. Fast and friendly customer service.”
What customers love most
“I loved the convenience of being able to get an exam done and go straight into picking out my frames!”
“Hundreds of frames to choose from.”
“He fixed them quickly, did a great job.”
“Beth was extremely helpful and knowledgeable! I loved the convenience of being able to get an exam done and go straight into picking out my frames! There were so many options to choose from and Beth was very patient until I made my final decision!”
“I also recommend that you look into the warranty options it was only $35!”
“The smart glasses are awesome.”
“I really appreciated his honesty and professionalism.”
“All of the staff that I interacted with were friendly and professional!”








The little things that matter
Staff approach customers with transparency and genuine care rather than a sales-driven agenda, making the experience feel trustworthy and low-stress.
When customers need small fixes like a missing screw, the team handles them promptly and with the same level of care given to a full purchase, making people feel valued regardless of the transaction size.
Associates stay by a customer's side through the entire frame-choosing process, however long it takes, ensuring the final decision feels confident and personal rather than rushed.
Staff bring genuine product and service knowledge to every interaction, helping customers understand their options and make informed choices rather than navigating the experience alone.
Customers can complete an eye exam and move straight into selecting frames in a single visit, removing the friction of scheduling multiple appointments at different locations.
Team members take the initiative to walk customers through affordable warranty options, ensuring people leave with protection they might not have thought to ask about.
Every staff member a customer encounters during their visit maintains a friendly and professional tone, creating a consistent feeling of being welcomed rather than just served.
Staff invest enough care in the selection process that customers leave with frames they are genuinely proud of and excited to wear, reflecting the team's attention to fit, style, and personal taste.
Tips for your first visit
A warranty is available for around $35 and is well worth considering for added peace of mind on your frames.
You can get your eye exam done on-site and move straight into choosing frames in the same visit, saving you a separate trip.
With hundreds of frames to choose from, don't rush — staff are patient and will help you until you find the right fit.
LensCrafters carries smart glasses worth asking about if you're looking for something beyond standard eyewear.
If your glasses need a minor fix like a missing screw, staff can often resolve it quickly and professionally on the spot.