Gear Up for Any Sport Under One Roof
Whether you're hitting the slopes, trails, or gym, you'll find the right equipment, expert advice, and a welcoming team ready to get you out there with confidence.
Why customers choose us
What makes Sports Basement Redwood City stand out
01
Expert Guidance for Gear Decisions
Customers come to Sports Basement when they need more than a product — they need confident, knowledgeable advice to make the right call. Staff take time to explain options clearly, helping customers feel equipped rather than overwhelmed.
“Andrew made sure I felt confident and well-equipped for my trip.”
02
One-Stop Shop for Active Sports
Shoppers hire Sports Basement to consolidate their sporting needs under one roof, avoiding the hassle of visiting multiple retailers. The wide range of sports categories, brands, and accessories makes it a reliable single destination.
“Everything under one roof and this place is huuuuuge! Nearly every active sport you can think of- they have what you need for it!”
03
Gear Up for Specific Trips
Customers preparing for upcoming ski, snowboard, or outdoor trips trust Sports Basement to handle everything from selection to fit in a single visit. The combination of rental options, purchases, and specialist staff makes trip preparation straightforward.
“I was buying snowboard boots and step-on bindings, and they were extremely helpful explained everything clearly and professionally.”
What customers love most
Consistently praised by reviewers
Knowledgeable, expert staff on hand
“Gears, outfits, accessories and professional advice all in this one place!”
Ski and snowboard gear rental service
“I came in with a ton of questions about renting ski gear, and he was patient, knowledgeable, and genuinely helpful throughout the entire process.”
Wide selection across many sports
“Sports shoes? Check! Camping gear? Check! Hiking and climbing gear? Check, check! Everything under one roof and this place is huuuuuge!”
Well-organised store layout
“The selection was solid, the store was well organized, and the staff was incredibly friendly.”
Staff take time to make thoughtful recommendations
“Heather was especially amazing — she took the time to answer our questions, made thoughtful recommendations, and made us feel really supported instead of rushed.”
Clear, professional explanations on specialist equipment
“I was buying snowboard boots and step-on bindings, and they were extremely helpful explained everything clearly and professionally.”
Easy, hassle-free returns on footwear
“I've also bought sneakers and other shoes here many times, and returns were always easy if something didn't fit.”
Friendly, engaging checkout experience
“He was extremely friendly, professional and insightful about the products and provided me with additional knowledge that has changed the way I live my life.”
The little things that matter
Beyond expectations
Staff Who Actually Know Their Stuff
Whether it's ski rental logistics, snowboard boot compatibility, or sneaker sizing, the team at Sports Basement Redwood City brings genuine product knowledge to every conversation — so customers walk away feeling informed rather than sold to.
Patience With First-Timers and Big Decisions
Staff take the time to work through questions without rushing customers along. Whether someone is new to a sport or navigating a complex gear purchase, the pace of service matches what the customer actually needs.
Thoughtful, Personalised Recommendations
Rather than pointing customers toward the nearest shelf, staff listen and make tailored suggestions — helping shoppers feel supported in their choices rather than left to figure things out alone.
Checkout That Goes Beyond the Transaction
Even at the point of sale, staff engage meaningfully — sharing product insights and practical knowledge that customers find genuinely valuable, turning a routine checkout into a useful exchange.
Accessible, Well-Organised Store Layout
The store is laid out so that customers who know what they want can find it independently, while those who need guidance can easily locate a staff member. It respects both the confident shopper and the one who needs a hand.
Hassle-Free Returns
When something doesn't fit or work out, the returns process is straightforward and stress-free — giving customers the confidence to try things without worrying about being stuck with the wrong item.
A Membership That Feels Worth It
The membership programme resonates enough that customers sign up on the spot after a positive in-store experience, suggesting it delivers clear, tangible value rather than feeling like an upsell.
Gear Rental Handled With Care
For customers renting equipment — particularly ski gear — staff walk through the process thoroughly, ensuring renters feel confident and well-prepared before their trip rather than uncertain about what they've taken on.
Tips for your first visit
Make the most of your visit
Ask Staff for Directions
The store is large and well-organized, but if you're short on time, asking a staff member will get you to what you need faster than browsing on your own.
Browse Shoes Independently
Shoe box sizes are accessible on the shelves so you can take your time deliberating at your own pace, with staff available nearby if you have questions.
Seek Out Expert Advice
Staff are knowledgeable across a wide range of sports, from ski and snowboard gear to general outdoor equipment, so don't hesitate to ask detailed questions.
Rentals Are Available Here
If you're heading on a trip and need ski or other gear, the store offers rental options and staff can walk you through everything so you leave feeling confident.
Returns Are Hassle-Free
If something doesn't fit after you get home, the return process is straightforward and easy, making it lower-risk to try new footwear or gear.
Consider a Membership
If you shop here regularly for sports and outdoor gear, signing up for a membership is worth exploring given the range of products and services on offer.
More reasons to visit
There's always more to love
Membership programme worth joining
“I ended up getting a membership as well. Highly recommend!”