# LensCrafters

**Health** - Palo Alto

Google: 4.5/5 (309 reviews)

## See Clearly, Fast — Exam, Frames, and Lenses in One Visit

You need new glasses without the runaround — we handle your eye exam and frame selection under one roof, so you walk out seeing better the same day.

## Why customers choose us

### Quick, Reliable On-the-Spot Repairs
Customers trust LensCrafters Palo Alto to handle urgent eyewear fixes with speed and care. Staff resolve issues like missing screws promptly, delivering professional results without hassle.
> "He fixed them quickly, did a great job."

### Exam and Frames in One Visit
Customers choose LensCrafters because they can complete an eye exam and select frames in a single, seamless appointment. This one-stop experience removes the friction of coordinating between separate providers.
> "I loved the convenience of being able to get an exam done and go straight into picking out my frames!"

### Wide Frame Selection with Knowledgeable Staff
Shoppers are drawn to the broad range of frame options, including innovative styles like smart glasses. Patient, informed staff guide customers to a confident final choice without pressure.
> "Hundreds of frames to choose from. The smart glasses are awesome. Fast and friendly customer service."

## What customers praise

- **On-the-spot frame selection after eye exam** - "I loved the convenience of being able to get an exam done and go straight into picking out my frames!"
- **Wide variety of frames to choose from** - "Hundreds of frames to choose from."
- **Quick and skilled minor repairs** - "He fixed them quickly, did a great job."
- **Knowledgeable and patient staff** - "Beth was extremely helpful and knowledgeable! I loved the convenience of being able to get an exam done and go straight into picking out my frames! There were so many options to choose from and Beth was very patient until I made my final decision!"
- **Affordable warranty options** - "I also recommend that you look into the warranty options it was only $35!"
- **Smart glasses selection** - "The smart glasses are awesome."
- **Honest and professional service** - "I really appreciated his honesty and professionalism."
- **Friendly and professional team** - "All of the staff that I interacted with were friendly and professional!"

## Special touches

- **Honest, No-Pressure Assistance**: Staff approach customers with transparency and genuine care rather than a sales-driven agenda, making the experience feel trustworthy and low-stress.
- **Quick, Attentive Minor Repairs**: When customers need small fixes like a missing screw, the team handles them promptly and with the same level of care given to a full purchase, making people feel valued regardless of the transaction size.
- **Patient Frame Selection Support**: Associates stay by a customer's side through the entire frame-choosing process, however long it takes, ensuring the final decision feels confident and personal rather than rushed.
- **Knowledgeable Guidance Throughout the Visit**: Staff bring genuine product and service knowledge to every interaction, helping customers understand their options and make informed choices rather than navigating the experience alone.
- **All-in-One Appointment Convenience**: Customers can complete an eye exam and move straight into selecting frames in a single visit, removing the friction of scheduling multiple appointments at different locations.
- **Proactive Warranty Education**: Team members take the initiative to walk customers through affordable warranty options, ensuring people leave with protection they might not have thought to ask about.
- **Warm, Professional Atmosphere**: Every staff member a customer encounters during their visit maintains a friendly and professional tone, creating a consistent feeling of being welcomed rather than just served.
- **Celebrating the Final Result**: Staff invest enough care in the selection process that customers leave with frames they are genuinely proud of and excited to wear, reflecting the team's attention to fit, style, and personal taste.

## Tips for visitors

- 🛡️ **Ask About Warranty Options**: A warranty is available for around $35 and is well worth considering for added peace of mind on your frames.
- 👁️ **Combine Exam and Frame Shopping**: You can get your eye exam done on-site and move straight into choosing frames in the same visit, saving you a separate trip.
- 🕐 **Take Time Choosing Frames**: With hundreds of frames to choose from, don't rush — staff are patient and will help you until you find the right fit.
- 🤓 **Explore Smart Glasses**: LensCrafters carries smart glasses worth asking about if you're looking for something beyond standard eyewear.
- 🔧 **Stop In for Quick Repairs**: If your glasses need a minor fix like a missing screw, staff can often resolve it quickly and professionally on the spot.

## Contact

Website: https://local.lenscrafters.com/ca/palo-alto/270-university-avenue.html?cid=yext_A964&y_source=1_MzY1NDY4NDMtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D
Phone: (650) 798-0612

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