# Crowne Plaza Palo Alto by IHG

**Hotel** - Palo Alto

Google: 4/5 (1777 reviews)

## Feel at Home While Traveling Through Silicon Valley

When you're far from home and every detail matters, we take care of you — from a warm extra blanket to a timely wake-up call. Our staff makes sure you can focus on what brought you here, while we handle the rest.

## Why customers choose us

### Staff Who Make You Feel At Home
Guests consistently hire this hotel when they need more than a place to sleep — they want to feel genuinely cared for. The staff anticipates needs, responds quickly, and delivers personal touches that turn a stay into a comfortable, familiar experience.
> "It was the kind of service that really helped you feel at home!"

### Reliable Support For Early Departures
Business and transit travelers hire this hotel when they have tight schedules and cannot afford to miss a flight or meeting. The staff's proactive follow-through — like a second wake-up call to confirm you're awake — gives guests confidence their logistics are handled.
> "I had a ridiculously early flight out and asked for a wake-up call - the call was not only on time, but a second call a few minutes later to ensure I was awake was impressive."

### Facilities That Go Beyond The Basics
Guests hire this hotel when they want amenities that actually deliver — a deep pool, a real dry sauna, and a proper workout area. These concrete, functional offerings attract guests who prioritize active recovery and physical wellbeing during their stay.
> "The pool was excellent and it's so rare you find a deep-end that hits 11ft! The workout area is awesome and who doesn't love a real dry sauna!!!"

## What customers praise

- **Attentive, proactive staff** - "It was the kind of service that really helped you feel at home!"
- **Daily bed-making service** - "Everyday the beds were made for us."
- **Responsive room changes for guest comfort** - "We could smell smoke from another room, and they switched us to another."
- **Reliable wake-up call with follow-up check** - "The call was not only on time, but a second call a few minutes later to ensure I was awake was impressive."
- **Spotlessly clean rooms** - "This establishment is absolutely beautiful and the rooms are spotlessly clean."
- **Exceptional on-site food** - "The food was exceptional as well."
- **11-foot deep-end pool** - "The pool was excellent and it's so rare you find a deep-end that hits 11ft!"
- **Real dry sauna and workout area** - "The workout area is awesome and who doesn't love a real dry sauna!!!"

## Highlights

- **A charming, character-filled property** - "It is a little outdated but frankly, that's part of the charm."

## Special touches

- **Proactive Problem-Solving**: When guests encounter an issue — such as detecting smoke from a neighbouring room — staff act quickly and without fuss to relocate them, removing the inconvenience before it can affect the stay.
- **Daily Bed-Making Service**: Housekeeping refreshes rooms every day without guests needing to request it, so returning to a neatly made bed at the end of the day feels like a quiet, reliable comfort.
- **Responding to In-the-Moment Needs**: Staff pay attention to small personal cues — like a guest feeling cold — and respond with practical gestures such as providing an extra blanket, making people feel genuinely looked after rather than just accommodated.
- **Reliable Wake-Up Calls with a Follow-Up**: For guests with early flights, the team not only delivers a wake-up call on time but places a second call shortly after to confirm the guest is up — a small, thoughtful action that takes real pressure off early-morning travel.
- **Warmth Across Every Staff Interaction**: Guests consistently note that every member of staff — not just front-of-house — comes across as friendly and welcoming, creating an atmosphere where people feel at home throughout their entire stay.
- **Spotlessly Maintained Rooms**: Cleanliness is noted as a consistent standard rather than an occasional pleasant surprise, giving guests confidence that care and attention goes into the upkeep of their space.
- **Exceptional On-Site Food**: The quality of the food served at the hotel stands out as a highlight for guests, adding a layer of convenience and enjoyment that means there is no need to venture elsewhere for a satisfying meal.
- **Distinctive Amenities That Deliver**: The hotel offers facilities — including a pool with an 11-foot deep end and a genuine dry sauna — that guests find rare and genuinely enjoyable, giving the property a character that goes beyond standard hotel offerings.

## Tips for visitors

- 🛏️ **Request extra blankets proactively**: The front desk is happy to bring extra blankets to your room, so don't hesitate to ask if you feel cold.
- ⏰ **Ask for a wake-up call**: Staff will make a follow-up call shortly after your initial wake-up call to make sure you're up in time for early flights.
- 🏊 **Take a dip in the pool**: The hotel's pool features an 11-foot deep end, which is a genuinely rare find worth making time for during your stay.
- 🧖 **Use the fitness amenities**: Beyond the workout area, there's a dry sauna on site — a feature guests have called out as a highlight of the property.
- 🔑 **Speak up about room issues**: If anything seems off with your room — like an unwanted smell — staff will promptly move you to a different one.
- 🍽️ **Enjoy the on-site dining**: The food at the hotel has been noted as exceptional by guests, making it worth trying rather than heading out for meals.

## Contact

Website: https://www.ihg.com/crowneplaza/hotels/us/en/palo-alto/sfoca/hoteldetail?cm_mmc=GoogleMaps-_-CP-_-US-_-SFOCA
Phone: (650) 857-0787

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